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How to support NetID expiration

Modified on: Thu, Oct 24 2024 11:50 AM

Description:

This article contains common issues and troubleshooting steps to help applicants, students, staff and associates to extend expiration date, reactivate, prepare for deactivation, and deactivate their NetID.

Applicable to:

  • Fort Collins and Pueblo staff who are NetID administrators
  • Admissions, Registrar, Human Resources and Help Desk staff

Prerequisites

Instructions

  1. Select Menu > Person Admin > Person Info to view the client's information in the NetID website, including their CSU Affiliation, NetID Life Cycle State, and Human Resources liaison if a former employee.
  2. Verify that their Life Cycle state is Expiration Cycle or Expired Account.
    • If their Life Cycle state is Manual Disabled and they are an employee, Inform them that their account has been manually disabled and to contact their department's Human Resources office for more information.
    • NetID admins should not remove the Manual Disabled state without additional review and approval.
  3. NetID Partial admins and the client's Human Resources liaisons can temporarily extend or reactivate eligible NetIDs.
    (If you are not a NetID Partial admin or the client's Human Resources liaison, find a contact in the NetID Administrators list, or contact Admissions or Human Resources.)
    1. Select Menu > Person Admin > Person Info and scroll down to the NetID Account section and view the Can Extend or Reactivate, or Deactivate row to determine eligibility.
    2. If they are not currently eligible for NetID reactivation or extension, let them know, and refer them to the NetID Eligibility article. 
      • If they are returning to CSU or changing employee assignments, they should contact their Human Resources liaison for their former department to assure that an active, primary assignment is created in the Human Resources system.
      • If they are a former employee still collaborating with CSU, they should request temporary associate status.
    3. If they are eligible, 
      1. Select Menu > Person Admin > Reactivate or Menu > Person Admin > Extend.
      2. Click the Reactivate or Extend button.
    4. Let the client know that their NetID account has been temporarily reactivated or extended, and their new expiration date.
      1. Provide links to the articles NetID Eligibility, How to prepare for expiration of your NetID, and How to request deactivation of your NetID.
      2. If they user's password has expired, provide a link to the article How to recover my NetID password.

What if users need more time?

The Standard Operating Procedure for NetID reactivations and extensions does not permit IAM (Identity and Access Management) staff or other IT administrators to override the existing reactivation and extension policy. Instead, if a user does not have any available or remaining reactivations/extensions, and is maintaining a relationship with the university (which requires a need to maintain their NetID and CSU system email), please direct them as follows:

They will need to contact their campus' Human Resources office to discuss and request and Associates assignment to re-establish a relationship with the university. CSU Fort Collins users may also review an HR resource for an explanation of different types of associates.

Outcome

  • The client will be able to log in to the NetID website and view the changes at Menu > My Account > Show My Information under NetID Account.
    • Life Cycle State will be Expiration Cycle.
    • Account Expires will show the new expiration date, which is 14 days after the current date or previous expiration date, whichever is later.
    • Can Extend, Reactivate will indicate that the account has already been extended or reactivated and is not eligible for further extension.
  • It may take time for the reactivated NetID information to propagate to other systems.

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