How to recover a NetID password

Recovering/Resetting Your NetID Password

This article provides a step-by-step guide on how to reset your NetID password using your non-CSU recovery email address. If you do not remember your NetID password, you will complete a process to update it.

Applicable To:

CSU System, Fort Collins, Pueblo, Spur
Students, Faculty, Staff, Associates, Applicants, Retirees, Emeritus

Prerequisites

You must have a registered non-CSU recovery email address associated with your NetID account.
Duo authentication configured for your account (if prompted during recovery).

Instructions

To recover your NetID password, follow these steps:

In a browser, navigate to https://netid.colostate.edu/recover.aspx
Enter your NetID and provide your non-CSU recovery email address.
- If you don't remember or need to change your recovery email address, please contact Admissions, the Registrar, or Human Resources.
Check the box next to "I'm not a robot" and click Send.
- An email will be sent to your non-CSU recovery email address.
Log in to your non-CSU recovery email account.
In your non-CSU recovery email account, open the email message from NetID@colostate.edu with the subject line NetID Account Recovery Request.
- Click the link in the message, which starts with https://netid.colostate.edu/token.aspx?token=.
A new browser window or tab should open. Enter your NetID and click Continue.
- Authenticate with Duo if prompted.
Review the password requirements, then enter and confirm your new password.
- More information on NetID - Password Requirements
Click Save. Once you have successfully saved your new password, your account will be updated, and you should be able to access your account using the new password.
- This updates the password used for your CSU email account and all CSU System logins that use your NetID.

Contacts

CSU Fort Collins

Student Applicants, Returning Students: Office of Admissions (970) 491-6909 Enrolled Students, Former Students: Registrar's Office (970) 491-4860 Faculty, Staff, Associates: Human Resources (970) 491-6947

CSU Pueblo

Student Applicants, Returning Students: Office of Admissions (719) 549-2100 Enrolled Students, Former Students: Registrar's Office (719) 549-2261 Faculty, Staff, Associates: Human Resources (719) 549-2441