How to Verify a Person's Identity Before Providing NetID Support

Description:

To protect the security and privacy of student and staff information and NetID accounts, it is important for NetID administrators to take precautions to verify a person's identity before providing NetID support.

Applicable to:

Fort Collins and Pueblo staff who are NetID administrators
Admissions, The Hub for Student Services, Human Resources and Help Desk staff

Prerequisites

Become familiar with your unit's policies and procedures about verifying a person's identity.
Become familiar with The Family Educational Rights and Privacy Act (FERPA) policy and take FERPA training if required by your unit.

Instructions

Verifying a person's identity entails asking the person to prove that they are who they claim to be.

Request at least two factors of Personally Identifiable Information (PII), such as their CSU ID number, home address, and date of birth.
- If the client contact is in person or via a Teams or Zoom meeting, request display of their CSU ID card or government-issued ID card.
- If the client contact is through a non-CSU email address or a phone call and cannot present an ID, their identity must be verified through other factors.
Verify that the factors match what is found in:
- Student information systems or Human Resources systems, and/or
- NetID administration by selecting Menu > Person Admin > Person Info and Menu > Person Admin > Person Data.
Only disclose necessary information from the client's NetID data to the client.
- If possible, instruct the client how to view their own NetID data instead.
- For example, people with active accounts can view their own information by selecting Menu > My Account > Show My Information.

Outcome

After verifying the person's identity, NetID admins can assist the client and look up the client's information that may help with troubleshooting.

Select Menu > Admin > Person Search.
Search by entering their name, CSU ID, NetID, or email address.
Click their name in the search results to show their information, which includes sections for:
- Personal/Directory Data (including CSU ID and NetID)
- Affiliations and related data (including student, faculty, staff, and associate)
- NetID account (including Life Cycle State)
- Email Addresses (including official, activation and password recovery email)