This article covers installing the GlobalProtect client on macOS devices. Before installing the GlobalProtect client, please make sure that your device meets CSU's Minimum Technology Standards. Use your web browser to connect to the GlobalProtect web portal downloads page. Click "Download Mac 32/64 bit GlobalProtect agent". Only install this version of GlobalProtect. Do not install GlobalProtect from the Apple App Store if you are not using an iPhone or iPad. Open the installer once it has finished downloading, and proceed through the installation. On the Installation Type step, be sure to check the box next to "GlobalProtect System extensions". The GlobalProtect client will not work if you do not install this system extension. Once GlobalProtect has finished installing, you can open it from Spotlight. When you open the GlobalProtect client for the first time, you may be prompted to modify your Mac's security settings. The GlobalProtect client will not work if you do not follow these prompts. Enter gateway.colostate.edu or pueblogateway.colostate.edu in the Portal field and click the Connect button. Before the GlobalProtect client can finish connecting, you will need to authenticate with Duo. When GlobalProtect says "Connected", you may now use the VPN. Support If you require assistance with GlobalProtect, please submit a help request.

This document covers troubleshooting an error with the GlobalProtect client for macOS. Symptoms Use this article if you receive an error that reads "Missing required input parameters" when attempting to connect to GlobalProtect. This typically occurs when GlobalProtect was installed via the App Store. Resolution Uninstall the GlobalProtect client from your Mac. Refer to this article from Apple on how to uninstall apps on macOS. Refer to this article on how to install GlobalProtect on macOS, being sure not to install GlobalProtect via the App Store. Support If you require assistance with GlobalProtect, please submit a help request.

This document covers troubleshooting an error with the GlobalProtect client for macOS. Symptoms Use this article if you are unable to connect to GlobalProtect using the macOS client and cannot find a more specific knowledge base article, or if running "netstat -an | grep 4767" in Terminal returns no results. Resolution Uninstall the GlobalProtect client from your Mac. Refer to this article on how to install GlobalProtect on macOS, being sure to check the box next to "GlobalProtect System extensions" on the Installation Type step and follow any Security prompts to allow the GlobalProtect or Palo Alto Networks system extension as they appear. If this issue persists: Check your Mac's Login Items & Extensions settings, making sure that "Palo Alto Networks" is allowed. Restart your Mac. Support If you require assistance with GlobalProtect, please submit a help request.

This document covers troubleshooting an error with the GlobalProtect installer for macOS. Symptoms Use this article if the GlobalProtect client installer for macOS fails due to an error during installation with the following message: The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Resolution Move the GlobalProtect client for macOS installer package from your Downloads folder to e.g. your Desktop. Attempt to run the GlobalProtect client for macOS installer from this new location, following these instructions. Support If you require assistance with GlobalProtect, please submit a help request.