This document covers troubleshooting an error with the GlobalProtect installer for macOS.

Symptoms

Use this article if the GlobalProtect client installer for macOS fails due to an error during installation with the following message:

The installation failed.

The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Resolution

1. Move the GlobalProtect client for macOS installer package from your Downloads folder to e.g. your Desktop.
2. Attempt to run the GlobalProtect client for macOS installer from this new location, following these instructions.

Support

If you require assistance with GlobalProtect, please submit a help request.