This document covers troubleshooting an error with the GlobalProtect client for macOS.

Symptoms

Use this article if you receive an error that reads "Missing required input parameters" when attempting to connect to GlobalProtect. This typically occurs when GlobalProtect was installed via the App Store.

Resolution

1. Uninstall the GlobalProtect client from your Mac.
   • Refer to this article from Apple on how to uninstall apps on macOS.
2. Refer to this article on how to install GlobalProtect on macOS, being sure not to install GlobalProtect via the App Store.

Support

If you require assistance with GlobalProtect, please submit a help request.