Microsoft Teams Microsoft Teams offers a chat-based group workspace within Office 365 that includes tools and content targeted for groups of users wanting to collaborate. Microsoft Teams can be created by Departmental Resource Coordinators using the Resource Coordinator Tools. When a Team is created, a resource coordinator can specify the owner of the Team. Using the Office 365 Portal or the Microsoft Teams client, Team owners can add additional owners, manage the membership of the Team, add channels and content, and set options for the Team, such as setting it to be public or private team. Introduction to Microsoft Teams Microsoft Teams Help Center Microsoft Teams Video Training Microsoft Teams Quick Start Guide Microsoft Teams and Channels FAQs (posted by Microsoft) Microsoft Teams Clients for Windows, Mac, iOS, and Android Lookup Teams Owners and Members Teams Recording Changes and FAQs Getting Started with Teams Voice (for Users) Teams Voice User Onboarding FAQs (for IT Staff) Teams Room FAQs Teams Device FAQs TV CQ & AA Authorized Users FAQs (for IT Staff ) Teams Call Queues & Auto Attendant FAQs (for IT Staff ) Teams Call Queues & Auto Attendant Additional FAQs (for IT Staff) Shared Mailboxes Enabled w/Teams Voice FAQs Clear the cache of the Teams app (MacOS or Windows)   Microsoft Teams Voice Teams Voice provides a new way to use telephone services at CSU. When you move to Teams Voice, your telephone number is associated with your Microsoft Teams account rather than your desktop telephone. You will make and receive calls via the Teams app, not your desktop phone. Calls can be managed from any Internet-connected device on which you are logged into Teams. Audio comes from your computer or device's onboard microphone and speaker or via headsets that connect to your computer or device. See our Getting Started with Teams Voice page for more information.    Microsoft Teams Training Self-paced training for Microsoft Teams is available using CSU's partnership with LinkedIn Learning. Microsoft Teams Essential Training   Microsoft Team FAQs Who can create Microsoft Teams? Microsoft Teams can be created by departmental Resource Coordinators. A resource coordinator can set any user as the owner when a Microsoft Team is created. Team owners can then manage settings for the Team and add content using the Office 365 Portal or the Microsoft Teams client. Note for Microsoft Team Owners: Do NOT use the Office 365 portal or Teams client to change the Team name (automated processes will set it back to the original name) or to delete the Team. If a Team needs to be removed, it should be deleted using the "Delete Microsoft Team" tool in the Resource Coordinator Tools. How can users access a Microsoft Team? Teams are accessible using any of the methods listed below: Office 365 Portal: From the Office 365 Portal, click the "waffle" icon (top-left), click "All apps" link if the "Teams" icon isn't visible, click "Teams". Teams Client: Microsoft Teams clients are available for Windows, Mac, iOS, and Android. Once installed, you'll need to log in with your username in the format of NetID@colostate.edu along with your NetID password. Teams URL: Microsoft Teams can be accessed directly at https://teams.microsoft.com. Can the content of a deleted Microsoft Team be recovered? Tools are available to Office 365 Admins to recover deleted Microsoft Teams. Please contact the Central IT Help Desk (help@colostate.edu or 970-491-7276) if you need to recover a deleted Microsoft Team, and the issue will be escalated to Division of IT for processing.  What is the difference between a "public" vs "private" Microsoft Team? Private teams can only be joined if a team owner adds a user to the Team. Also, private Teams will not appear in a user's Teams gallery/list unless the user is a member of the Team. Public Teams are visible to everyone from the Teams gallery, and any CSU user can join the Team without getting approval from a Team owner. Team owners can change the privacy settings for a Team by navigating to the Microsoft Team in the Office 365 Portal > Clicking the "Edit Team" option (via the "..." icon) > and Modifying the "Privacy" setting via the presented dropdown list. Can e-mail be sent to a Microsoft Team? Teams are listed in the Global Address List and e-mail can be directed at a Microsoft Team. E-mail sent to a Microsoft Team is viewable in the Team mailbox, which is accessible from the Office 365 Portal (listed under Groups in the Outlook/mail view) or under the "Groups" sub-heading in click-to-run versions of Office/Outlook. Optionally, you can use the steps at Configure E-mail sent to a Microsoft Team listed in the GAL to Deliver to Team Members so that e-mail sent to the group mailbox is forwarded to Team members. You can also directly send e-mail to a channel within a Microsoft Team using the steps noted at Reduce Email with Microsoft Teams. Step-by-step instructions are detailed under the subheading "How do I send an email to the channel?" on the link provided. Can an Office 365 Group be converted to a Microsoft Team? If your area had previously created an Office 365 Group and would like to convert the O365 Group to a Microsoft Team, we are now supporting that conversion. Please e-mail windows@colostate.edu for more information or if you have a group you're ready to transition to a team. Please refer to Microsoft Teams and Channels for additional FAQs and information regarding Microsoft Teams.

Clearing the Microsoft Teams Client Cache Overview This article provides instructions on how to clear the cache in Microsoft Teams for both Windows and macOS. Clearing the cache can help resolve issues affecting Microsoft Teams. Examples of issues these steps can address include: Persistent login issues: If you’re having trouble signing in or staying signed in to Teams, clearing the cache can often resolve these issues. Delayed notifications: If you’re noticing that your notifications are not appearing in a timely manner, it could be due to a cache issue. Outdated user interface: Sometimes, updates to the Teams interface might not appear correctly if the cache is holding onto old data. Issues with file uploads/downloads: If you’re having trouble uploading or downloading files, clearing the cache can help. Problems with audio or video calls: If you’re experiencing poor call quality or other issues with Teams calls, a cache issue could be the culprit. Trouble with Teams integrations: If you’re using integrations with other software and they’re not functioning as expected, clearing the cache might resolve the problem. Remember, it’s always a good idea to restart Teams after clearing the cache to ensure the changes take effect. If problems persist after clearing the cache, it may be necessary to reach out to your IT department or Microsoft support for further assistance.  Please note that restarting Teams after clearing the cache might take longer than usual because the Teams cache files have to be rebuilt. Clearing the Cache in Teams for Windows Classic Teams Press the Windows Key + R, and in the pop-up window, enter the following: %appdata%\Microsoft\Teams\ A Windows explorer windows will open similar to the one below. Press the CTRL + A keys on your keyboard to select all files and folders in this directory. Press the Delete key to remove these files. Once these steps are complete, restart your computer and your Microsoft Teams cache will have cleared successfully. You will be prompted to sign into Teams using your NetID@colostate.edu username and password. New Teams Method 1: Reset the App Type settings in the search box, and then select the Settings app from the results. Select Apps > Installed apps, and then type Microsoft Teams in the search box. Locate the New Microsoft Teams app from the results, select the More options button (…) on the right, and then select Advanced options. In the Reset section, select Reset. Restart Teams. Method 2: Delete the Files If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit. Press the Windows logo key +R to open the Run dialog box. In the Run dialog box, enter the following and then select OK: %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams In the window that opens, delete all files and folders. Restart Teams. Clearing the Cache in Teams for macOS Classic Teams If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal. Enter the following command, and then press Return:  rm -r ~/Library/Application\ Support/Microsoft/Teams Restart Teams.   New Teams If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q. Open Finder, then click on Go in the top menu and select Go to Folder…. In the dialog box that appears, enter the following and then click Go: ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams In the window that opens, delete all files and folders. Repeat steps 2-4, but this time enter the following in the dialog box from step 3. ~/Library/Containers/com.microsoft.teams2 Restart Teams. Related content Clear the Teams client cache