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Troubleshooting Office 365 Login Issues Problem Users attempting to log in to the Office 365 portal may encounter an error message stating: “No tenant identifying information”. Cause This issue typically occurs for one of the following reasons. Incorrect Website: User is logging into the wrong website. The Microsoft 365 portal can be accessed at: https://portal.office.com. Need to Clear Browser Cache: The browser being used has cached incorrect or outdated login information. Apple Keychain Issue: Apple Keychain retains incomplete sign in information on MacOS. Browser compatibility: Browsers vary in compatibility with websites. Solution Incorrect Website: Users log in at the valid Microsoft URLs of either https://portal.office.com or https://www.office.com/login (the former redirects to the latter). Double check that this is the URL you are visiting when you log in. If you feel you went to a different form and entered your credentials, we strongly recommend that you visit the NetID web site and change your password (https://netid.colostate.edu/password.aspx) before continuing. Browser related Issues: Method 1: Restart the Web Browser The most common solution to this problem is to restart the web browser. Here are the steps: Close all open tabs in the web browser. Completely close the web browser. Reopen the web browser. Try to log in to the Office 365 portal again. Method 2: Clear Browser Cache If restarting the web browser does not resolve the issue, try clearing the browser’s cache. Here are the steps for some common web browsers: Google Chrome Click on the three dots in the top right corner. Click Clear browsing data. Select All time as the Time range. Click to check the boxes for Browsing history, Cookies and other site data, and Cached images and files. Click Clear Data Mozilla Firefox Click on the hamburger menu in the top right corner. Click Settings. Click Privacy and Security. Under Cookies and Site Data, click Clear Data. Select Cookies and Site Data and Cached Web Content then click Clear. Microsoft Edge Click on the three dots in the top right corner and then select Settings. From the settings window, select Privacy, search, and services. Scroll to the section labeled Clear browsing data, click Choose what to clear. Select All time from the Time range drop down. Click to check the boxes for Browsing history, Cookies and other site data, Cached images and files, and Site Permissions. Click Clear Now. Safari Click on Safari in the menu bar at the top of the screen and select Preferences. In the Preferences window, click on the Advanced tab. Check the box beside Show Develop Menu in Menu Bar. This will add a new Develop tab in the menu at the top of your screen. Close the Preferences window. Click on the Develop tab, then select Empty Caches from the dropdown menu. After clearing the cache, log in to the Office 365 portal. Method 3: Apple Keychain Issue In some instances, the apple keychain will store a user’s login information incorrectly. This entry will need to be removed. On your Mac, choose Applemenu > System Settings, then click Passwords in the sidebar. (You may need to scroll down.) Click the Info button for the office.com website. Click Edit. Click Delete Password or Delete Passkey. Click Delete Password or Delete Passkey (again). Close and Force Quit Safari Open a new instance of Safari and log into the Office portal. Method 4: Browser Incompatibility If the issue persists after trying all the previous steps, it might be helpful to try using a different web browser. Web browsers interpret and display website data differently, and sometimes, a website might not function properly on one browser but work perfectly fine on another. To do this, simply download and install a different web browser (like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge) if you don’t have one already. Then, open the same webpage on the new browser and see if the issue is resolved. This step can help identify if the problem is specific to the browser you were initially using or if it’s a more general issue. Remember, the goal is to get you back up and running as quickly as possible! Alternative Solutions If the issue persists after trying the above solutions, consider the following alternatives: Update the web browser: Ensure that the web browser is up to date. An outdated web browser may cause compatibility issues with the Office 365 portal. Contact IT support: If the issue persists, contact your IT support team for further assistance. Conclusion This document provides solutions to the common login issue with the Office 365 portal where users receive a “No tenant identifying information” error message. The solutions include restarting the web browser, clearing the browser’s cache, trying a different web browser, updating the web browser, and contacting IT support. Always remember to save your work before attempting these solutions as some steps may close your current browser sessions. If the problem persists, please reach out to your IT support team.

How To: How do I undo the "Allow my organization to manage my device" setting? Note: If University security policies are applied to a Windows device, you might (1) see "*Some of these settings are hidden or managed by your organization." in Windows Settings, (2) be required to add or change a login PIN, or (3) face other restrictions. The steps below outline how to undo this for a personal device. This cannot be done for a computer set up and managed by the University. Why is the University controlling my PC? When you sign into a Microsoft application with your University account, a dialog box will pop up, asking if you want Windows to remember your account so you do not have to sign in as often. There is an option in this dialog box, which if left in its default enabled state, will apply device management policies to your device. These are Microsoft's default settings.  How to Un-Enroll If you sign in to Windows with a personal Microsoft account but have connected your University account to it afterward for Office licensing, it is often possible to disconnect the two by following the steps below. Please note that Windows may have retrieved and applied device management policies or registry changes that are not undone by these steps. If you are still unable to change some settings, such as PIN complexity, you may need to follow the other sections of this page. 1. Remove M365 account from Windows Go to the Accounts page in Windows Settings (Start menu - gear icon - Accounts). Click on Access work or school. Click on your University account, then click on Disconnect. A dialog box will pop up, asking for confirmation to continue. Click on Yes to proceed. Your PC begins the unenrollment process. Please make sure your connection to the internet is stable during this, as it is a "best-effort" process with no built-in retry. You should see a message saying that your account has been successfully removed. 2. Restart the computer to apply the changes 3. Sign in again After removing your account and restarting your computer, open a Microsoft 365 (Office suite) application. You will be prompted to sign in again. Enter your NetID and password here. After you sign in, you will see a screen asking if you want to stay signed in to all your apps. After unchecking the "Allow my organization to manage my device" box, you can choose to sign in to this app only or click OK to add your account to Windows. Adding the account to Windows gives you the benefit of single sign-on (SSO) to M365 applications, so you do not have to log in as often.    If you're still having trouble: Uninstall and then Reinstall Microsoft 365 (the Office suite) Uninstall Microsoft 365 (the Office suite), as well as OneDrive and Skype For Business if they remain after removing Microsoft 365. The licensing for these applications is usually what keeps the security policies in place. Follow the steps above to remove your NetID account from your computer. Reinstall from the Office portal:  Using your NetID, log in to https://portal.office.com.  If you have a license that allows for the installation of desktop apps, you will see an Install and more button in the top right. Click the Install and more button to open the drop-down menu. Click Install Microsoft 365 apps. A new Page will load.  In the Office portion of the page, select the Language and Version appropriate to your situation and click Install office. A file named OfficeSetup.Exe will be downloaded and needs to be installed upon completion. During installation, you will receive a prompt asking if you would like to stay signed in to all your apps.  Be sure to uncheck the Allow my organization to manage my device check box before clicking OK. If the above processes do not solve issues with Windows, please contact the HelpDesk for further assistance.   Keywords: Office, org, organization, checkbox, Windows, settings, school, email, accounts, admin, administrator, device, control, allow my organization to manage my device, some of these settings are hidden or managed by your organization, personal, computer, PIN, requirement, change, personally owned, controlled by university, security policy  

Note: If you are a sys admin looking to install Office on CSU-owned computers or in labs, please refer to Office Device Based Activation for more information. What's included? Mac and Windows Desktop versions Windows: Microsoft Word, Excel, PowerPoint, Outlook, OneNote, Acess and Publisher – for up to 5 computers. Mac: Microsoft Word, Excel, Powerpoint, Outlook and Onenote - for up to 5 computers Access to Office Mobile apps: Word, Excel, and PowerPoint on iOS and Android.   Who is eligible to download and install Office? Office ProPlus is available for anyone with an active, primary CSU NetID - secondary NetIDs are excluded from this benefit.   How do I get it installed on my computer? Uninstall any previous versions of Microsoft Office currently installed on your computer or device. Navigate to https://portal.office.com from your Windows or Mac computer. When prompted, log in using your NetID in the format of NetID@colostate.edu along with your NetID password. Once in the portal, click the "gear" icon in the upper right corner of the screen and then click "Office 365"" under the My app settings heading. Click "Software" on the resulting screen. Follow the instructions on the screen to complete the Office install.   How do I get it installed on my mobile device? Access the app store for your mobile device Search for "Microsoft Office". Verify that the resulting app was authored by Microsoft Corporation. Complete the install. When an Office Mobile app is started, you will be prompted for your username and password, which you should enter in the format NetID@colostate.edu along with you NetID password.   How can I check how many copies of Office I have used? You can check the number of full versions of Office you have installed by way of Office 365 using the steps below. Each eligible CSU employee and student is allowed to have up to 5 "active" copies of Microsoft Office on PCs and Macs and an additional 5 copies on mobile platforms including iPod, iPhone, Android, and Windows Phone. Note that the instructions below only show the number of full Office installs that are in use. There isn't a tool available to check how many mobile Office versions a person is using. Navigate to https://portal.office.com from your Windows or Mac computer. Click your user icon (upper right corner) and click "View Account" option. On the resulting screen, click "Manage installs" button.   How long does the subscription last? CSU users can download and use Microsoft Office through the Office 365 service as long as you are enrolled as a student at CSU or affiliated with CSU such that you have an active CSU NetID.