Microsoft 365

Microsoft 365 and Microsoft Applications supported by Division of IT

Resource Coordinator Tools

Resource Coordinator Tools (RCT)

FAQs Where do I go to get Microsoft Office? Skype, OneDrive for Business, Exchange Online...what's the difference between the services, and if I use one service do I have to use them all? What is OneDrive for Business? Can I change the picture for my Office 365 account? How can I enable or disable apps such as "Bing Maps" that appear in Outlook? When I change my NetID password at the NetID web site, how long does it take for my new password to take effect in Office 365? How long does it take for new mailboxes and distribution group changes to be available in Office 365? How long does a deleted e-mail remain in the "Deleted Items" folder? What is Microsoft's Privacy Policy for Office 365? What is the restore policy for Office 365 e-mail? Why does my name appear in the GAL as my NetID rather than Last, First? Is it possible to change the last name portion of my first.last@colostate.edu address to the professional or preferred last name that I use? How long after I leave the university do I have access to Office 365 services (ex: Email, OneDrive for Business, Office download, etc.)? Return to Top   Where do I go to get Microsoft Office? Microsoft Office is available for anyone with an active CSU NetID (secondary NetIDs excluded) by logging onto the Office 365 portal at https://portal.office.com using your NetID in the format NetID@colostate.edu. General instructions to download and install Microsoft Office are available on the Download Office page. If you are installing Microsoft Office on your work computer, please consult your local IT support for installation media and assistance.  Return to FAQs List   Skype (Lync), OneDrive for Business, Exchange Online...what's the difference between the services, and if I use one service do I have to use them all?  Think of Office 365 as an "umbrella" term that covers multiple services – including Skype for Business, OneDrive for Business, and Exchange Online. The driving force behind CSU opting to use the Office 365 service provided by Microsoft was that it provided an upgrade path for Central Exchange e-mail, calendaring, and voice mail services – leveraging Office 365 will significantly decrease the hardware and overhead required to manage e-mail on campus. With that in mind, eventually, your Central Exchange mailbox will be moved to Office 365 Exchange. Skype and OneDrive for Business are additional services that are bundled with Office 365. While there is some tie-in among the different services, each stands on its own and you (or your department) can decide when and if you want to use Skype for Business (Lync) for instant messaging and online meetings or OneDrive for Business for personal cloud storage. Also, because each is a distinct service, it's not a requirement that your Exchange mailbox be moved to Office 365 before you start using Skype for Business (Lync) or OneDrive for Business. Likewise, when your Exchange mailbox is eventually moved to Office 365 it's not a requirement that you must start using Skype (Lync) or OneDrive for Business at that time.  Return to FAQs List   What is OneDrive for Business? OneDrive for Business is personal "cloud" storage provided for you through Office 365. You can access it using the Office 365 Portal at https://portal.office.com via the "OneDrive" navigation link (at the top right) or there is also a OneDrive for Business client that can be installed on a Windows PC that allows you to treat your OneDrive for Business storage as a local folder in Windows Explorer that will sync with Office 365. OneDrive for Business also allows you to share files (including large files) with users outside of CSU.  Return to FAQs List   Can I change the picture for my Office 365 account? The picture associated with your Office 365 account can be changed using the steps below:  Log in to the Office 365 portal at https://portal.office.com and with your username entered as NetID@colostate.edu. Click the person icon in the top-right corner. Click the "change" link under the person icon (or picture that you had previously set). Follow the instruction on the resulting screen to browse for and set a photo or image and click "Save". Return to FAQs List   How can I enable or disable apps such as "Bing Maps" that appear in Outlook? You can manage the apps such as "Bing Maps" or "Suggested Meetings" used by Outlook using the steps below.  Log in to the Office 365 portal at https://portal.office.com and with your username entered as NetID@colostate.edu. If you are not logged into your e-mail account by default, click the "Mail" tile to access your e-mail. Click the gear icon in the upper right corner of the screen and choose "Manage add-ins". To disable or enable add-ins, click the appropriate add-in in the list and check or uncheck the "Turned On" checkbox to reflect the desired setting. Return to FAQs List   When I change my NetID password at the NetID web site, how long does it take for my new password to take effect in Office 365? CSU users can use the NetID web site at https://netid.colostate.edu to change their NetID password, which is used toaccess Office 365. When you change your NetID password, please allow 10 minutes before using your new password to log in to the Office 365 portal or other Office 365 services. Return to FAQs List   How long does it take for new mailboxes and distribution group changes to be available in Office 365? Please allow 2-3 hours for new mailboxes (user, shared, room, or equipment mailboxes) to be created in Office 365. Edits made by Resource Coordinators to the membership of distribution lists also can also take up to 2-3 hours to be reflected in Office 365. Return to FAQs List   How long does a deleted e-mail remain in the "Deleted Items" folder? When you delete an e-mail from your Office 365 mailbox, it is placed in the "Deleted Items" folder. Items remain in the Deleted Items folder for 30 days from the date they were deleted. Items in the Deleted Items folder that are older than 30 days will automatically be purged from the folder. In most cases, you can use the Recover Deleted Items tool to recover items that were removed from the Deleted Items folder for an additional 14 days after an item was purged from the Deleted Items folder. E-mail placed in the "Junk Email" folder is also removed after 30 days but cannot be recovered using the Recover Deleted Items tool. Return to FAQs List   What is Microsoft's Privacy Policy for Office 365? The privacy policy for Office 365 is posted at https://products.office.com/en-us/business/office-365-trust-center-privacy. Return to FAQs List   What is the restore policy for Office 365 e-mail? The Division of IT does not maintain local backups of e-mail hosted in Office 365. We can leverage administrative tools built into Office 365 to restore the recent contents of a user's mailbox to an Outlook Data File (pst). Note that the current set of tools only allows us to restore the recent contents of mailbox in a flat folder. We have no means by which we can restore a mailbox (or folders within) to a previous state where e-mail is sorted into folders and subfolders. Return to FAQs List   Why does my name appear in the GAL as my NetID rather than Last, First? By default, Associate NeItDs have directory privacy settings enabled which results in a person's name appearing in the Global Address List as their NetID. Also, e-mails sent by the user have a reply to address formatted as NetID@colostate.edu. This setting can be updated by your area's HR representative. Return to FAQs List   Is it possible to change the last name portion of my first.last@colostate.edu address to the professional or preferred last name that I use? Yes, faculty and staff users can request that a professional/preferred last name be used as the last name portion of their first.last@colostate.edu e-mail address. Professional/preferred last name requests are processed by Human Resources for Faculty/Staff/Associates by their hiring/onboarding Departmental HR Representative. Students can contact the Office of the Registrar for this change.  You may also see this page for additional guidance. Return to FAQs List   How long after I leave the university do I have access to Office 365 services (ex: Email, OneDrive for Business, Office download, etc.)? Eligibility for NetID services is tied to user's NetID. When a user's NetID is no longer active, access to Office 365 services including e-mail and OneDrive for Business is also terminated. The standard expiration period for faculty and staff NetIDs after a person leaves the university is 30 days while students typically retain NetID services for 1 year. Please refer to When do my NetID, email and other CSU accounts accounts expire for more information about when different types of NetIDs expire. Return to FAQs List      

The Division of IT uses Statuspage to post upcoming maintenance and active outage notices. This guide explains how to subscribe to email notifications from Statuspage. Applicable to: CSU System Affiliation: Students, Faculty, Staff Prerequisites You must have access to an email account. Subscribe to updates Visit the CSU Statuspage. Click the Subscribe to updates button. Enter your csu email Click “CSU System NetID Login” at the bottom of the page Go to your email and confirm your subscription Note: An email will be sent to that address. You need to click Confirm subscription in the email to activate it. On the status page, you can select the services you want to subscribe to. Click “Manage Subscription” It’s very important that you set your timezone so that notifications will be accurate. Click on the “timezone” at the top of the page and select your timezone. Manage Subscriptions You can manage your subscription by clicking Manage your subscription at the bottom of any email from Statuspage to: Unsubscribe from all, Remove systems you no longer need notifications for, Or add new systems Outcome After following these steps, you will receive email notifications about system outages or maintenance relevant to the systems you've subscribed to. Emails will come from "itportal@mail.colostate.edu" labeled "CSU System IT Help Desk". You can manage or update your preferences at any time.

Microsoft Unified Enterprise Support The Colorado State University Microsoft support agreement, Unified Support, ensures enterprise-level support, provides elevated incident response, and offers a variety of valuable services for IT professionals from both the CSU Fort Collins and CSU Pueblo campuses. This program provides CSU with the opportunity to proactively manage and strategically roadmap usage to suit the institution's needs. Services Hub Unified Support allows us to add IT professionals across both campuses to the Services Hub website, where IT staff can access support, assessments, and on-demand learning resources. Manage Support: Services Hub Support provides users the ability to create, manage, and view their Microsoft Support requests, as well as the ability to do self-service reporting. Users can understand what reactive support activities are being performed against their support cases. Maintain IT Health: Services Hub IT Health allows users to proactively manage the health of IT environments with on-demand assessments and helps mitigate risk with recommended programs and services in your Services Hub Action Center. Build Knowledge: Services Hub Learning is a single point of entry for education materials to support and serve learning needs, offering on-demand training courses, videos, labs (sandbox), and learning paths. Access The Division of IT is coordinating with the CSU Microsoft Advisory Group team to manage Services Hub users and access. All members of the CSU Microsoft Advisory Group team are set up with access to the Services Hub web portal. Additional IT staff can be added upon request. Note: users can be added with 2 different levels of access: Standard Services Hub Access: Provides access to support, assessments, and on-demand learning resources “Learning Only” access: Provides access to the on-demand learning resources within the Services Hub; no option to open support cases The following roles and responsibilities would benefit from Services Hub offerings: Microsoft Advisory Group members IT Professionals who manage Microsoft products, servers, and/or PCs Resource Coordinators who manage multiple Exchange mailboxes, resources/groups, or Microsoft Teams Questions? Contact the IT Help Desk at help@colostate.edu for more information or to request access Members of the CSU Microsoft Advisory Group team, please post to the “Microsoft Unified Support” channel Resources Services Hub Documentation for Microsoft Unified Support | Microsoft Learn Microsoft Unified Support Services Hub URL: https://serviceshub.microsoft.com/

Applicable to: Fort Collins, Pueblo, Spur, System Affiliation: Guests, Community Symptoms When trying to access the system or shared resources, you may encounter one of the following messages: In your browser or application: "Access Blocked" "Your account is under review due to potential security risks." These messages indicate that your account has been flagged as risky, resulting in a temporary restriction on your access. Cause Your account has been marked as a "risky user" by your organization’s security system. This could be due to unusual activity or security concerns tied to your account. To ensure the safety of your information and the system, your access has been blocked as a precaution. Resolution Follow these steps to resolve the issue: CSU Users Contact the CSU Central IT Help Desk for assistance. Guest (Non CSU) Users Contact your IT support team: Reach out to the team managing your account. Inform them that your account has been flagged as a risky user and you are unable to access the system. Request remediation: Ask your IT support team to review and address the security flag on your account. They will investigate and resolve the security concerns, which should restore your access to the system. Once your IT support team resolves the issue, your access will be reinstated. Please note that it may take up to 24 hours for the changes to fully propagate and for you to regain access to the resource. If you still experience issues after this period, please contact support for further assistance. Additional Information If you continue to experience difficulties or have any other questions, please contact our help desk for further assistance. Suggested Tags: account access, security, risky user