Managing Search-Related Issues in SharePoint Online

Introduction

Search is a powerful feature in SharePoint Online that allows users to quickly find the information they need. However, users may encounter issues that can disrupt their search experience. This guide provides step-by-step instructions to resolve common search-related issues in SharePoint Online.

Common Issues and Solutions

1. Classic Site Collection Search Usage Reports

Problem: Users are unable to view search usage reports for classic site collections.

Solution:

1. Navigate to the site collection where you want to view the search usage report.
2. Click on Site Settings > Popularity and Search Reports under Site Collection Administration.
3. Select Usage > Usage Reports to view the search usage report.

2. Search Results are Missing or Aren’t Returned

Problem: Users are unable to find certain items or documents in search results.

Solution:

1. Check if the missing items or documents are in a location that’s included in your search index.
2. Ensure that the items or documents meet the search visibility requirements.
3. If the issue persists, contact your IT department or Microsoft Support.

Conclusion

Search-related issues can disrupt your workflow in SharePoint Online. However, with the right troubleshooting steps, these issues can be resolved effectively. This guide provides solutions to common search-related issues that users might encounter while using SharePoint Online.