Description:

This article contains common issues and troubleshooting steps to help applicants, students, staff and associates to activate their NetID.

Applicable to:

• Fort Collins and Pueblo staff who are NetID administrators
• Admissions, Registrar, Human Resources and Help Desk staff

Prerequisites

• Verify the client's identity.

Instructions

1. Select Menu > Person Admin > Person Info to view the client's information in the NetID website, including their CSU affiliation, NetID Life Cycle State, and NetID activation email address.
2. If the client is not yet in the NetID system, 
   • If the account is not in Banner, contact Admissions (if an applicant) or Human Resources (if an employee).
   • Otherwise, wait until the data is loaded into midPoint.
     • Student data is updated continuously.
     • Employee and associate data is loaded daily from Banner data at 5:50 a.m., 10:30 a.m., 2:30 p.m., and 7:30 p.m.
     • Employee data entered by departmental Human Resources staff may take a few days for central HR processing.
3. Check that their Life Cycle state is Awaiting Activation.
   • If their Life Cycle state is Active Account, their NetID has already been activated.
     • If they cannot log in to the NetID website, see the article How to support NetID password recovery.
     • If they cannot log in to their email account, see the article How to support NetID email access.
   • If their Life Cycle state is Expiration Cycle or Expired Account, see the article How to support NetID expiration.
4. If the client is an employee, check Menu > Person Admin > Person Data. 
   • If there is not an active, primary assignment, contact their Human Resources representative.
5. Double-check that their activation email address in the NetID website matches the address that they are using.
   • Activation email addresses have non-CSU domains and come from Admissions and Human Resources data when a person is admitted or hired. The source tables are in Banner.
6. If they do not have a valid non-CSU activation email address, Partial, Help Desk or Activation Email admins can add a non-CSU activation email address that the client specifies.
   (If you are not a NetID Partial, Help Desk or Activation Email admin, find a contact in the NetID Administrators list, or contact Admissions or Human Resources.)
   1. From the top menu, select Admin > Person Search.
   2. Search for the client by CSU ID, NetID, name, or CSU email address and assure the account life cycle state is Awaiting Activation.
   3. In the search results, click the client's name to view their account details and any existing activation emails.
   4. From the top menu, select Menu > Person Admin > Activation Email.
   5. Enter the client's specified non-CSU activation email address and click Add.
7. Let the client know that they can activate their NetID at netid.colostate.edu by selecting Menu > Activate.
   • Walk them through the article How do I set up my NetID.
8. If they have problems sending the activation link to themselves, any NetID administrator can send them a link.
   1. Select Menu > Person Admin > Person Info.
   2. Scroll down to the Email Addresses section.
   3. Click their activation email address.
   4. Check the Verify you are human box if unchecked, and click Send.

Outcome

• The client's NetID Life Cycle state will be Active Account.
• The client will be able to log in to the NetID website.
• It may take time for the new NetID information to propagate to other systems:
  • Up to 2 hours for a CSU Pueblo Active Directory account to be created
  • Up to 2 hours for a Microsoft 365 mailbox to be usable
  • Up to 24 hours to complete account creation and updates in other external systems, including Banner, Canvas, and Blackboard

Related Articles

• How to verify a person's identity before providing NetID support
• How Do I Set Up My NetID
• NetID Administrator Roles and Permissions
• NetID Administration Acceptable Use
• NetID Troubleshooting Guide