Getting Started

Once a project request has been submitted (instructions via the Request an IT Project Request KB), the following process is initiated.

Applicable to:

CSU employees

Instructions

When a project is requested, an initial IT Governance screen will take place to review the request, determining if it is a Service Request and can be transferred to the technical team as a ticket (or is operational in nature and can be moved forward without IT Governance review).  If it is determined to be a project request, the IT Governance workflow will begin.  The full process is below:

1. Project Request Form is submitted
2. IT Governance screen (for service/operations)
   1. If service, ticket created and project request closed
   2. If operational, routed to DoIT leadership to determine management of initiative (may not require governance based on size, resources, and complexity)
   3. If not operational or service, continues to step 3
3. IT Governance DMG (Demand Management Group)
   1. Requests are aligned with the appropriate DMG per the IT Governance page
   2. DMG co-chairs may reach out for more information, preparing for committee review (requestors may be asked to attend)
   3. DMGs will review and provide updates on next steps, continuing to step 4 if needed (based on size, impact, cost, current project portfolio, or priority)
4. IT Governance ITSC (IT Strategy Committee)
   1. ITSC co-chairs may reach out for more information, preparing for committee review (requestors may be asked to attend)
   2. ITSC will review and provide updates on next steps, continuing to step 5 if needed (based on size, impact, cost, current project portfolio, or priority)
5. IT Executive Committee (ITEC)
   1. ITEC co-chairs may reach out for more information, preparing for committee review (requestors may be asked to attend)
6. Project approved, resources aligned and assigned as other initiatives are completed, kick-off project

Outcome

After following these steps, your project request will be moved to a service request, be transferred to an operational project, or be reviewed by IT Governance for approval.