This article outlines important policies and agreements for phone movement, service options, warranties, cabling, network chargeback billing, and communication rooms.

Applicable to: 

Fort Collins faculty, staff, and IT professionals

Policies

1. Moving Phones: To comply with e911 regulations, ensuring emergency responders will arrive at the correct location when someone calls 911 from a particular telephone, moving a telephone requires a Service Order to request Telecom staff move the phone. Most requests can be completed within 5 business days. There will be a $72 fee assessed if you move a phone without placing a service order. There is no charge to move a phone when a service order is placed. To get started, submit a help request.
2. Expedited & After-Hours Service: An expedited service request will be billed at $125/hour. Work requested to be scheduled outside of normal CSU business hours may be subject to time-and-a-half charges. Contact Heidi Friedrich at (970) 491-4287 or heidi.friedrich@colostate.edu to request expedited or non-business hours service.
3. Phone Warranties: 
   1. Leased phones have a lifetime guarantee for repair and replacement. If you have lost or damaged your leased phone, our team will repair and/or replace it and assess a replacement fee equal to the value of the telephone.
   2. Purchased phones have a 1-year warranty. Service calls in response to a trouble report caused by customer-owned phones/equipment shall be assessed a one-time $72 service fee. Telecommunications does not repair customer-owned equipment.
4. Cabling: Our team will identify whether cable installation requires plenum or non-plenum cable and the category of communications cable suited for the application. Additional charges may be incurred when pathways are not available and/or when conduit or cable trays are required. Please contact Heidi Friedrich at (970) 491-4287 or heidi.friedrich@colostate.edu for pricing.
5. Network Chargeback Billing Model: CSU uses an FTE-based cost model to fund network services on campus, this model addresses issues with congestion on our local and wide area networking circuits. Questions or comments should be directed to Josh.Clark@colostate.edu.

Standards and Agreements

The following standards and agreements are attached below:

1. Design Standards: This document provides design specifications for voice, video, and data communications infrastructure at CSU.
2. Communication Room Access Agreement: Review and complete this form to request access to campus communications rooms.
3. Communication Room Equipment Install Agreement: Review and complete this form to request the ability to install equipment into communications rooms.