Minimum Technology Standards The Division of IT provides support and training for products that are current standards across campus. Note that software listed here are the recommended applications and versions for the listed tasks/uses cases, not all software (such as open-source software) listed here is directly supported or maintained by the Division of IT. Consulting and Troubleshooting is provided by the Division of IT Help Desk A variety of products (software/hardware/peripherals) are made available to campus through RAMtech Software Standards Software Type Windows macOS Unix Administrative Data and Information Aries/Banner, Discoverer, Kuali (KFS), ODS, Oracle HR, Talent Management System (TMS), TimeClock Plus ODS, Oracle HR, TimeClock Plus Web browsers, Evince/Document Viewer, Adobe Reader PDF Apps Adobe Acrobat/Reader Adobe Acrobat/Reader macOS Preview Web browsers, Evince, Document Viewer, Adobe Reader Email & Calendar MS Outlook MS Outlook Outlook Web Client Server Citrix, MS Remote Desktop Citrix, MS Remote Desktop Citrix, MS Remote Desktop Device Operating System Windows 10/11 Current Service Branch macOS 15.x.x, macOS 14.x.x, macOS 13.x.x Red Hat Enterprise/Fedora/Ubuntu/Solaris Presentation MS PowerPoint/Teams MS PowerPoint, Apple Keynote, Teams Teams Web App, LibreOffice, OpenOffice Productivity Suite (Excel/Word/PowerPoint etc.) MS Office Current Version MS Office Current Version LibreOffice/OpenOffice VPN GlobalProtect Windows GlobalProtect macOS GlobalProtect Linux Streaming/Lecture Capture Echo360, Teams, Zoom Echo360, Teams, Zoom Teams, Zoom Video Conference Teams & Zoom Teams & Zoom Teams & Zoom Virus/Anti-malware Windows Defender Web Development WordPress WordPress WordPress Web Browsers MS Edge, Google Chrome, Mozilla Firefox MS Edge, Google Chrome, Mozilla Firefox, Safari MS Edge, Google Chrome, Mozilla Firefox Photo/Video Editing Adobe CC Adobe CC DUO 2 Factor Authentication For information on DUO 2 Factor Authentication on personal devices, please see this Fresh Service KB article for minimum OS support, troubleshooting and installation instructions.

Description Division of IT Technology Support Services (DoIT TSS) offers a multi-tiered support service for CSU departments. This service is designed to provide flexible and reliable enterprise-level technology support while minimizing departmental overhead expenses. The DoIT TSS support model provides CSU departments with a flexible and cost-effective way to manage their departmental technology resources while leveraging a variety of DoIT teams to support those resources. DoIT TSS assists with technical support of end-user devices, applications, peripherals, and other related technology. Support includes recommendation, installation, and testing of computer systems and peripherals within established standards and guidelines, as well as interaction to install, diagnose, and resolve issues with operating systems and applications that adhere to University standards. A ticketing system is utilized to track and manage requests. Pool of staff resources which can be leveraged when additional assistance is needed with large deployments or projects. Increased time to focus on your core business functions. Reduce costs and control operational expenses. Improve productivity and reduce downtime. Technology risk mitigation Contract options Basic Hosted Support  Requires Department SLA  Includes hosting endpoints in DoIT directory services, operating system security and feature patching, connection of network printers leveraging DoIT print servers. Managed Workstation Support Requires Department SLA  Includes all services provided under Basic Hosted Support. System fully managed by specialists using centralized client management tools, including: DoIT TSS provides the following workstation support: Onsite support as needed when remote support is not available or possible Preparation and configuration of desktop/laptop units and peripherals, including scanners and printers Operating system and software updates, security patching User profile management Relocate desktop PC’s, docking stations, and peripherals Install, configure, and upgrade software that adheres to University standards. Software must be purchased by the user prior to installation, if a University license does not already exist Install and configure specialized software when not in conflict with University standards. Work with 3rd party vendors to troubleshoot when applicable Install and maintain antivirus software – antivirus software is required, currently Windows Defender for machines running Windows OS and Mac OS Hardware troubleshooting on desktop computers and laptops. If a hardware problem (failed hard drive, bad memory chip, etc.) is identified, Technical Services will work with approved vendors to obtain replacement parts. If the computer in question is not under the manufacturer’s warranty, the subscribers will be responsible for purchasing parts Troubleshoot network connectivity (ethernet and Wi-Fi) by assessing the current network state and request network maintenance, if needed DoIT TSS will work with 3rd party vendor support for devices such as network printers, scanners, etc., during a time satisfactory to all three parties involved, during official DoIT TSS business hours Troubleshooting of Macs, escalate to RAMTech Repair team if requested. Ordering assistance – Provide quotes for ordering desktop computers, laptops, and peripherals which meet University standards. Subscribers will place actual orders Proper surplus disposal of obsolete equipment. Litigation Hold – backup data from desktop pc’s and assist with data collection when requested Assist with Resource Coordinator tools (M365) if requested. Manage M365 and Adobe Acrobat licensing as requested. Departmental Teams, SharePoint, and OneDrive cloud storage management Inventory Management Services NOT included: The following is a list of services NOT covered by DoIT TSS. Hardware parts, DoIT TSS does not provide free hardware. If hardware is required which is not under warranty, the department is responsible for the purchase of the necessary equipment. Individual tutoring on operating systems or applications. Building or maintaining Office documents or other systems. Moving/relocating desks or office furniture. Changing/installing printer toner/paper. DoIT TSS will retain sole administrative access to computer systems. This policy is mandatory. Exceptions may be made under certain circumstances for demonstrated business needs for local accounts only. NetID accounts are never allowed to be administrative accounts on any devices. Computer Lab Support Requires Department SLA Includes all services provided under Managed Workstation Support for computer lab desktop/laptop computers where local data does not need to be saved, transferred, or considered in any way, including user profiles. User profile management requires Managed Workstation Support. DoIT TSS will retain sole administrative access to computer systems. This policy is mandatory. Exceptions may be made under certain circumstances for demonstrated business needs for local accounts only. NetID accounts are never allowed to be administrative accounts on any devices. Basic Server Support Requires Department SLA  Support for Windows based application servers. Operating system installation and configuration. Regular security updates and patches. Antivirus protection. Application installation, configuration, and troubleshooting with 3rd party. Subscriber is responsible for all costs associated with 3rd party vendor licenses, maintenance fees, etc. Pricing FY24-25 Support Level Unit Annual Cost Basic Hosted $150.00/year Managed Workstation $454.00/year Computer Lab $227.00/year Basic Server $1500.00/year For more information or to purchase service, please contact restart@colostate.edu.