This article provides a quick workaround for users experiencing a black screen after logging into their Windows computer. This issue may be caused by display driver problems, startup application conflicts, or system glitches. The steps below guide users on how to restart the computer safely using keyboard shortcuts. Do not select Shutdown, as it will not resolve the issue.
Applicable to: Pueblo
Affiliation: Students, Faculty, Staff, Guests, Community
Prerequisites
- The computer must be powered on and logged in (you may hear sounds or see the mouse cursor).
- The screen is black but the system is responsive.
Instructions
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Press Ctrl + Alt + Del on your keyboard.
- A menu screen will appear with options like Task Manager, Lock, Sign out, and a Power icon in the bottom-right corner.
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Click the Power icon using your mouse.
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Select Restart from the menu.
If your mouse is not working:
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Press the Tab key repeatedly until the Power icon is highlighted.
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Press Enter to open the power menu.
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Use the Down Arrow key to highlight Restart.
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Press Enter to begin the Restart.
⚠️ Important: Do not select Shutdown — this will not fix the black screen issue.
Additional troubleshooting
If Ctrl + Alt + Del does not bring up the menu, follow these steps to perform a hard restart:
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Press and hold the Power button on your computer until it shuts off.
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Wait 5–10 seconds.
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Press the Power button again to turn it back on.
Outcome
Restarting the computer using this method may resolve the black screen issue temporarily. You may have to restart twice. If the issue continues, further troubleshooting or IT support may be needed.
Suggested Tags
blackscreen,windows,restart