Enterprise Software Administration - Overview

Software Access and Support Guide

*Click a heading to jump to that section*

Adobe Creative Cloud
Adobe Acrobat & Sign
Esri ArcGIS
Endnote
Zoom Pro & Webinar
IBM SPSS & Amos
Microsoft Add Ons
- Teams Premium
- Project Online
- Visio Online
- Power Automate
SAS
Qualtrics
Overleaf

Description:

Provides students, faculty, and staff an overview of software applications supported by DoIT's Enterprise Software Administration group. This guide includes information on purchasing software, addressing licensing, and usage questions and locating technical support resources

Applicable To:

Fort Collins, Pueblo, CSU System, and Spur Campus students, faculty, and staff.

Adobe Creative Cloud

Purchasing

The software can be purchased and provisioned by submitting a service request form. It renews annually in September.

System Requirements

See Technical Requirements for Creative Cloud apps for system requirements and the language support list for online and desktop use of Adobe CC.

Installation & Access

There are two versions you can request.
- Named: A license that is tied to your account and can be accessed anywhere.
- Device: A license that is tied to a specific computer, best for lab and office use with multiple users.
Adobe Creative Cloud can be accessed either online or via the desktop application.
- Adobe Creative Cloud online portal
- Adobe Creative Cloud app download
  1. Once logged in to the online portal, select the white "Desktop apps" button in the upper right corner of the site.
  2. Click "Download" next to Creative Cloud.
Depending on what type of account you have, the login process will look different. More information on identity types.
- Adobe ID: Log in with your email and Adobe password you made.
- Federated ID: Log in with your CSU email and password.
*Generally, brand new accounts have a Federated ID, while older accounts will have an Adobe ID.
- If you don't know, try both login methods or ask software@colostate.edu to find out which.
If you have a Federated ID, complete the following steps to log in.
1. Close all Adobe products/webpages.
2. Enter "colostate.edu" into the "Email" box.
3. Upon clicking continue, you should select the "Company or School Account" option.
4. You will be redirected to the CSU login page, where you should log in normally.
5. Finally, select "Colorado State University" when prompted.
6. After these steps, you should be successfully logged in.
If you have an Adobe ID, follow these steps to log in.
1. Close all Adobe products/webpages.
2. Enter your CSU email address (both your First.Last@colostate.edu or NetID@colostate.edu will work here) into the "Email" box.
3. Upon clicking continue, you should select the "Personal Account" option.
4. Enter your Adobe ID password to complete the login. If you can't remember your password, follow the password reset process.

FAQ

Adobe CC FAQ webpage.
One common issue people face is the inability to download apps from Adobe CC (e.g., you have the CC app but can't download Photoshop from it). This can mean one of two things:
1. There is a problem with the Creative Cloud app preventing you from doing so. If this is the case, then reach out to software@colostate.edu to open a support ticket with Adobe.
2. The other issue is that you have an Adobe account but aren't licensed. If that's the case, reach out to software@colostate.edu to find out if you need a license.
If you have general questions on Adobe software other than Adobe CC, Acrobat, or Sign, navigate to the Adobe Help Center.

Adobe Acrobat & Adobe Sign

Purchasing

Many colleges and departments provide Adobe Acrobat Pro for faculty and staff. Alternatively, Acrobat Professional can be purchased individually by submitting a service request form.

System Requirements

See the system requirements for desktop use of Adobe Acrobat.

Installation & Access

Adobe Acrobat install. This link also contains some general information about the app.
Login process:
1. Enter "colostate.edu" into the "Email" box.
2. Upon clicking continue, you should select the "Company or School Account" option.
3. You will be redirected to the CSU login page, where you should log in normally.
4. Finally, select "Colorado State University/RAMTECH" when prompted.
5. After these steps, you should be successfully logged in.

FAQ

Answers to some of the most frequently asked questions about Adobe Acrobat.
Adobe Acrobat Sign FAQ.
If you have general questions on Adobe software other than Adobe CC, Acrobat, or Sign, navigate to the Adobe Help Center.

Esri ArcGIS

Purchasing

Some colleges and departments provide ArcGIS for faculty and staff in their respective areas. Alternatively, ArcGIS can be purchased individually by submitting a service request form.

System Requirements

See the system requirements for desktop use of ESRI ArcGIS Pro.

Installation & Access

*Important information regarding purchasing a license.
- ESRI products can be purchased individually; however, some departments have the ability to assign you a license for free. If you aren't sure if you're in a department with the bulk licensing option, please reach out to your local IT or software@colostate.edu.
Installation instructions for ArcGIS: Esri - ArcGIS software for CSU licensed users: Colorado State University.
Login instructions for ArcGIS: Esri - ArcGIS Pro and ArcGIS Online (AGOL) NetID Login Instructions: Colorado State University.

FAQ

For technical support on ESRI products, reach out to Esri Support | ArcGIS Technical Support.
For questions on licensing, contact software@colostate.edu.

EndNote

Purchasing

EndNote can be purchased by submitting a service request form. This license is perpetual and never expires.

System Requirements

See the system requirements for desktop use of EndNote.

Installation & Access

Once you submit a service request form for EndNote Perpetual, you will shortly thereafter receive an email containing both the license key and the installer downloads for both the Mac and PC versions of the software.
Installation instructions are included in the email, but can alternatively be found on EndNote's Volume License Install Steps page.

FAQ

You can submit a ticket for Technical Support - Clarivate Analytics on their website.
- EndNote support: Contact - EndNote.

Zoom Pro & Webinar

Purchasing

Zoom can be purchased by submitting a service request form. It renews annually in July.

System Requirements

See the system requirements for desktop use of Zoom.

Installation & Access

Log in to Zoom online or in the app.
- Zoom online portal
- Download the Zoom application
Use your CSU email as your Zoom account username.
- If you can't remember the password you set up, reset it by clicking the blue "Forgot password" link.
When your Zoom Pro account is created, you'll receive an email invite to set your password.
If the invite is lost or expired, request a new one by emailing software@colostate.edu.

FAQ

Visit the Zoom FAQ.
The Zoom Support Center may be able to answer common questions.
There are certain features that you may not have access to.
- The AI Companion is enabled by default, but not all of the features are enabled or can be enabled at the moment.
If you have a preexisting Zoom account and have a new one made, then it is possible to merge the accounts.
- Learn more about that process here: Combining your Zoom accounts using account consolidation.

IBM SPSS & Amos

Purchasing

The software can be purchased and provisioned by submitting a service request form. It renews annually in January.

System Requirements

See the system requirements for desktop usage of SPSS.

Installation & Access

There are two versions you can request.
- Authorized user license: An authorized user license has an associated code that authorizes individual installations of the product.
- Concurrent user license: A concurrent user license is a "floating" license that can be used simultaneously (concurrently) by a specified number of users. Each installation of the product is not authorized. For our purposes, this can be seen as the same thing as a device license.
License keys will be sent to you by email.
- One code will be for IBM SPSS Statistics Premium and the other for IBM SPSS Amos.
The download for SPSS will be shared with you upon purchase via email.
- For versions 28 and 29, access to download will be shared via a link.
- For version 30 and later, download access will be shared with you on the software SharePoint
For guides on installation, please see: Authorized User License Installation Instructions for IBM SPSS Statistics - IBM Documentation

FAQ

Here are a couple of SPSS FAQ and support resources; however, not all the information on those sites regarding renewals and pricing may be accurate to CSU's offerings.
- Support - IBM SPSS Statistics
- Frequently Asked Questions - IBM Documentation

Microsoft Teams Premium

Purchasing

The software can be purchased and provisioned by submitting a service request form. It renews annually in July.

System Requirements

Hardware requirements for Microsoft Teams - Microsoft Teams | Microsoft Learn

Access

Microsoft Teams Premium is a software license assigned to your NetID after purchase.
There is no need to download any application other than Microsoft Teams.
Teams may already be installed on your machine, especially if it's from the university.

FAQ

Not sure whether you need Teams Premium or not? Want help learning to use Teams? Check out the link below:
- Overview of Microsoft Teams Premium - Microsoft Support.
If you're having issues with logging into Teams or other Microsoft apps, it's likely an issue with your account.
- Submit a ticket to the IT Service Desk for assistance.
If you're having trouble with usage or app installation, reach out to Microsoft Support.

Microsoft Project Online

Purchasing

The software can be purchased and provisioned by submitting a service request form.

System Requirements

Project Online client requirements - ProjectOnline | Microsoft Learn.

Access

As this is a Microsoft Add-on product, you can log in with your CSU credentials.
Microsoft Project can be accessed by following this guide from Microsoft: Connect to Project Online with the Project Online Desktop Client - ProjectOnline | Microsoft Learn.

FAQ

The FAQ page for Project: Microsoft Project FAQs | Questions About Project.

Microsoft Visio Online

Purchasing

The software can be purchased and provisioned by submitting a service request form.

System Requirements

Buy Microsoft Visio Professional 2024 - Pricing & Requirements | Microsoft Store.

Access

As this is a Microsoft Add-on product, you can log in with your CSU credentials.
Visio access can be found here: Install Visio or access Visio for the web - Microsoft Support.

FAQ

Visio for the web: FAQ - Microsoft Support and Visio for the web Help - Microsoft Support can help with usage and basic issues.

Microsoft Power Automate

Purchasing

There is no service request form for this software. Please email software@colostate.edu with questions and requests.

System Requirements

Prerequisites and limitations - Power Automate | Microsoft Learn

Access

As this is a Microsoft Add-on product, you can log in with your CSU credentials.
Power Automate installation documentation found here: Install Power Automate - Power Automate | Microsoft Learn.

FAQ

Microsoft's support documentation for Power Automate: Common questions about Power Automate - Power Automate | Microsoft Learn.

SAS

Purchasing

The software can be purchased and provisioned by submitting a service request form.

System Requirements

System Requirements | SAS Support.
- CSU does not support SAS Viya.

Installing a New SAS 9.4 License (M8 Release)

Note: This guide applies to new installations of SAS 9.4_M8. For license renewals, the process is significantly simpler and not covered here.

Locate the SAS 9.4_M8 Folder
1. Navigate to the SAS 9.4_M8 installation directory.
Prepare the SID Files
1. Open the SID folder inside the installation directory.
2. Drag and drop the new SID files provided into this folder. These files are required during the installation process.
Launch the Installer
1. Run setup.exe from the main SAS 9.4_M8 folder.
2. Note: This may take some time to launch.
Begin Installation
1. When the SAS Deployment Wizard launches, select "Install SAS Software".
2. Click Next.
Choose Installation Directory
1. Select the desired location for the SAS installation.
2. Click Next.
Select Deployment Type
1. On the “Select Deployment Type” screen, choose "Install SAS Foundation and Related Software".
2. Do not select any other deployment type options.
Select Products to Install
1. Leave all checkboxes at their default state (no changes necessary).
2. Click Next.
Bitness Configuration
1. 64-bit mode is recommended and fine for most systems.
2. Click Next.
Accept Default Options
1. Leave all default settings on the next screen.
2. Click Next.
SID File Path
1. The wizard will prompt you to locate the SID file.
2. If you correctly placed the new SID file(s) in the SID folder earlier, the path should autofill.
3. Confirm and click Next.
Language Support
1. On the Language Support screen, click "Clear All" to remove unused languages.
2. Then, select only the languages you require.
Regional Settings
1. Leave all options at their default values.
2. Click Next.
Select SAS Components
1. Choose "SAS Foundation".
2. Do not install SAS Guide unless required.
Check Disk Space & Deploy
1. The wizard will check system requirements and available disk space.
2. Once validated, click Start to begin installation.
Finish Installation
1. After the process completes, SAS should be ready to launch and use.

FAQ

SAS Help Center: SAS Help Center: Welcome. This should be able to answer any questions about the usage of SAS.

Qualtrics

Purchasing

There is no service request form for this software. Please email software@colostate.edu with questions and requests.

System Requirements

Qualtrics is browser-based and has no system requirements.

Access

FAQ

DIY Survey – Qualtrics | Institutional Research, Planning and Effectiveness | Colorado State University
- This is a CSU overview and training page for Qualtrics. Refer to this for technical questions and support.

Overleaf

Purchasing

Overleaf is free for all students, faculty, and staff at CSU.

System Requirements

Overleaf can be downloaded or used in a browser. For the desktop application, please refer to Software requirements | On-premises | Overleaf docs to better understand the system requirements and suggestions.

Access

Overleaf for CSU uses an SSO based login and only requires a CSU email be used for setup. You can login with SSO on the Colorado State University - Overleaf, Online LaTeX Editor website.

FAQ

FAQ & Help (alongside Quick Start and Templates) can be found CSU Overleaf website previously linked.

Outcome:

By using this guide, you will gain a better understanding of the software available through enterprise agreements with CSU and how to purchase, access, and find support. For any additional questions, please contact software@colostate.edu.