Set up Nureva HDL systems – CSU-Pueblo

Title: Set up Nureva HDL systems

This article explains how to physically install and digitally enroll the Nureva HDL310 and HDL410 systems into the Nureva Console cloud. Enrollment enables remote monitoring and management of the system for use in audio and video conferencing.

Applicable to: Pueblo
Affiliation: Staff

Prerequisites

HDL310 or HDL410 system must be unpacked
A computer with internet access is required
You must have physical access to the connect module to retrieve the enrollment code
If no Nureva Console cloud account exists, one must be created first
If the CSU-Pueblo network prevents device access, an external network or direct connection may be required

Step 1: Locate and record the enrollment code

Remove the connect module from the product box
Turn over the module to find the enrollment code label on the bottom
Locate the removable card attached to the top of the connect module packaging
Write down the enrollment code and room name on the card for future reference
This code is specific to the HDL310 or HDL410 and cannot be used with other Nureva systems

Step 2: Install the HDL310 or HDL410 system

Review the system's installation guide
Follow all recommendations for placement and clearance of the microphone and speaker bar(s)

Step 3: Connect a computer (optional for conferencing)

Connect the provided USB cable to the USB-B port on the connect module
Connect the other end to a USB-A port on your computer
Disconnect the computer after use if no longer needed

Step 4: Set up the system using the Nureva web app

You can access the HDL310 or HDL410 system directly using the web-based Nureva app to complete device setup and configuration.

Use an Ethernet cable to connect the connect module directly to your computer
Open a supported web browser
Go to http://169.254.254.254
- Alternatively, locate the MAC address on the bottom of the connect module and use it to find the system’s IP address
Once the Nureva app opens, click Set up device

The app will guide you through:

Device setup and enrollment
Firmware updates
- If a firmware update is available, the button at the top left will appear white — click to begin the update
- If no update is available, the button will remain blue
Audio setting adjustments
- 🔊 Note: Adaptive voice amplification must be turned on to use an external microphone, such as a wireless headset, to amplify the instructor’s voice in the room
Zone setup for automatic camera switching

To monitor and manage the system from the cloud, continue with setting up Nureva Console.

🔗 Note: Nureva Console requires a constant internet connection.

Step 5: Connect the HDL system

⚠️ Note: If the HDL system is unable to connect on the CSU-Pueblo network during setup, use an external network (e.g., mobile hotspot or personal router) temporarily to complete enrollment.

Connect the provided Ethernet cable to the RJ45-1 port on the connect module
Run the Ethernet cable to the RJ45 port on the microphone and speaker bar
Connect a CAT5e Ethernet cable (not supplied) to the network port on the connect module
Plug the CAT5e cable into a network connection (router, modem, or wall jack)
Attach the power cord to the connect module and plug it into a power outlet or power bar

Step 6: Create or access a Nureva Console account

Visit console.nureva.com in a supported browser
If you already have an account, sign in and skip to Step 8
If you do not have an account, follow these steps:
- Click Create an account
- Enter your email address, first and last name, and create a password
- Agree to the terms of use and select your email notification preferences
- Click Create account
- Check your email for a verification message (check junk or spam folders)
- Click Verify to complete account setup

Step 7: Create an organization

Log in to Nureva Console
If prompted, enter an organization name
Click Create to link the organization to your account

Step 8: Enroll the HDL310 or HDL410 system

From the Rooms dashboard, click Enroll Device
Enter the enrollment code found on the bottom of the connect module
Click Next
Select Allow if a browser pop-up appears
Enter room details: room name, type, capacity, and any tags
Click Save
The system will appear in your Nureva Console and can be managed remotely

Step 9: Enroll an offline HDL system

If the system is not online, you can still enter the enrollment code and complete the room setup
Nureva Console will show the system as enrolling
Once the system connects to the network, enrollment will automatically complete

Step 10: Update firmware

Nureva Console will display the firmware version of each enrolled device
If an update is available, you’ll see:
- A yellow USB connection light on the connect module
- A yellow Update available message in the firmware column of the Rooms dashboard
To update:
1. Click the three dots in the Actions menu
2. Select Update firmware
3. Acknowledge the dialog confirming the device will be unavailable during the update
4. Click Update to begin
⚠️ Do not disconnect the device or turn off the computer during the update
When complete, the firmware version will be updated in Console

Troubleshooting: Problems enrolling?

If enrollment is not successful:

Verify that the enrollment code matches your HDL310 or HDL410 — other codes will not work
Confirm the system is not already enrolled in another account
Check the status indicator lights on the connect module (front and back) for power and network issues
You can view the code via the Nureva Console client:
- Click the device icon in the dashboard
- Expand Hardware and network to see the enrollment code
✅ Alternate setup method:
- Use the web-based Nureva app
- Connect the connect module directly to your computer with an Ethernet cable
- Open a browser and go to http://169.254.254.254
- Click Set up device and follow the guided process
🛠 If the firmware update does not work through the web-based app or Nureva Console:
- Download and install the Nureva Console Client application
- Connect the control console to your computer using a USB cable
- Launch the Nureva Console Client and use it to complete the firmware update manually

Outcome
The Nureva HDL310 or HDL410 system will be successfully installed, updated, and enrolled for management via the Nureva Console. You’ll have access to remote diagnostics, audio settings, firmware control, and system monitoring.

Suggested Tags
nureva,hdl310,hdl410