Applicable to: Fort Collins, Pueblo, Spur, System

Affiliation: Guests, Community

Symptoms

When trying to access the system or shared resources, you may encounter one of the following messages:

• In your browser or application:
  • "Access Blocked"
  • "Your account is under review due to potential security risks."

These messages indicate that your account has been flagged as risky, resulting in a temporary restriction on your access.

Cause

Your account has been marked as a "risky user" by your organization’s security system. This could be due to unusual activity or security concerns tied to your account. To ensure the safety of your information and the system, your access has been blocked as a precaution.

Resolution

Follow these steps to resolve the issue:

• CSU Users
  Contact the CSU Central IT Help Desk for assistance.

• Guest (Non CSU) Users

  • Contact your IT support team: Reach out to the team managing your account. Inform them that your account has been flagged as a risky user and you are unable to access the system.
  • Request remediation: Ask your IT support team to review and address the security flag on your account. They will investigate and resolve the security concerns, which should restore your access to the system.

Once your IT support team resolves the issue, your access will be reinstated. Please note that it may take up to 24 hours for the changes to fully propagate and for you to regain access to the resource. If you still experience issues after this period, please contact support for further assistance.

Additional Information

If you continue to experience difficulties or have any other questions, please contact our help desk for further assistance.

Suggested Tags: account access, security, risky user