Download the GlobalProtect VPN Client to Access HR Portal

This article covers installing the GlobalProtect client on Windows and Mac devices to access the CSU Human Resources Portal. The VPN must be installed to access the HR Portal and complete Benefits enrollment.

Download the GlobalProtect Client

Use your web browser to access the GlobalProtect Software page.
Under "CSU - GlobalProtect Client Software Downloads", click the download link appropriate for your version of Windows or Mac.
- For Mac users, click "Download Mac 32/64 bit GlobalProtect agent". Only install this version of GlobalProtect. Do not install GlobalProtect from the Apple App Store if you are not using an iPhone or iPad.
- If your Windows device has a 64-bit processor, click "Download Windows 64 bit GlobalProtect agent". This is the most common version of Windows.
- If your Windows device has a 32-bit processor, click "Download Windows 32 bit GlobalProtect agent". This version is common on older devices.
- If your Windows device has an ARM processor, please submit a help request asking for the GlobalProtect ARM installer. This is common on Surface and other tablet devices.
- To determine your device's processor type, open "About your PC" and check the "System type".
Open the installer once it has finished downloading, and proceed through the installation.
1. Note: if you have issues downloading or installing the client, please contact your local IT support.
Note: For Windows users, continue to step 7
For Mac users, open the installer once it has finished downloading, and proceed through the installation.
- On the Installation Type step, be sure to check the box next to "GlobalProtect System extensions". The GlobalProtect client will not work if you do not install this system extension.
For Mac users, once GlobalProtect has finished installing, you can open it from Spotlight.
- When you open the GlobalProtect client for the first time, you may be prompted to modify your Mac's security settings. The GlobalProtect client will not work if you do not follow these prompts.
- Then proceed to step 8
For Windows users, once GlobalProtect has finished installing, you can open it from the Start menu.
Enter gateway.colostate.edu or pueblogateway.colostate.edu as the Gateway Address and click the Connect button.
Before the GlobalProtect client can finish connecting, you will need to authenticate with Duo.
When GlobalProtect says "Connected", you may now use the VPN.

Navigate to the Human Resources Portal

Once connected, open a web browser and go to https://aar.is.colostate.edu/
Click the "Human Resources Portal" link on the right-hand side menu.
Log in with your NetID and password, and authenticate with Duo if needed.
Click to expand the "CSU Employee Self-Service" drop-down menu.
Select "CSU Benefits" to get started.