Description
How to manage an Auto-Attendant (also known as an IVR interchangeably) or Call-queue inside the Microsoft Teams Client.
Applicable to
This information is relevant for Teams Voice users who have been assigned as an authorized user on an Auto-attendant or Call-Queue
Prerequisites:
Applicants must have the following to complete this process:
- Access to a computer with internet access
- Access to log into teams voice with an appropriate account
- They must be added as an authorized user for an auto-attendant or call-queue.
Instructions:
- Open Teams.
- Click the '...' next to your name at the top.
- Click the 'Calls' button on the left side information panel to access the calling section of teams.
- In the right side information pane, above 'Call Handling and Forwarding' will appear auto-attendants and call-queues you have been added to as an authorized user. Select the relevant auto-attendant.
- You will have the option of editing a couple options.
- The greeting message for business hours
- The after hours greeting message
- The greeting message for holidays.
- Edit the relevant greeting to your needs. It can be text to speech or an audiofile.
- Please note there is a separate hidden (not accessible in this view) greeting that plays to convey what the routing options are. This is typically, "Press 1 for X and Press 2 for Y" type information. Similarly you do not have the ability to edit where the options route from this view. To edit that you need to submit a fresh service request.
- Please note you do not have the ability to edit hours of operation from this view. To edit that you need to submit a fresh service request.
- Please note that each holiday is configured separately and will not appear unless explicitly requested to be configured. To request that you need to submit a fresh service request.
Outcome:
You should have edited the relevant auto-attendant to your heart's content.