Description

How to manage an Auto-Attendant (also known as an IVR interchangeably) inside the Microsoft Teams Client.

Applicable to

This information is relevant for Teams Voice users who have been assigned as an authorized user on an Auto-attendant or Call-Queue

Prerequisites:

Applicants must have the following to complete this process:

• Access to a computer with internet access
• Access to log into teams voice with an appropriate account
• They must be added as an authorized user for an auto-attendant or call-queue.

Instructions:

1. Open Teams.
2. Click the '...' next to your name at the top.
3. Click the 'Calls' button on the left side information panel to access the calling section of teams.
4. In the right side information pane, above 'Call Handling and Forwarding' will appear auto-attendants and call-queues you have been added to as an authorized user.  Select the relevant auto-attendant.
5. You will have the option of editing a couple options.
   1. The greeting message for business hours
   2. The after hours greeting message
   3. The greeting message for holidays.
6. Edit the relevant greeting to your needs.  It can be text to speech or an audiofile.
7. Please note there is a separate hidden (not accessible in this view) greeting that plays to convey what the routing options are.  This is typically, "Press 1 for X and Press 2 for Y" type information.  Similarly you do not have the ability to edit where the options route from this view.  To edit that you need to submit a fresh service request.
8. Please note you do not have the ability to edit hours of operation from this view.  To edit that you need to submit a fresh service request.
9. Please note that each holiday is configured separately and will not appear unless explicitly requested to be configured.  To request that you need to submit a fresh service request.

Outcome:

You should have edited the relevant auto-attendant to your heart's content.