Troubleshooting Errors in SharePoint Online and OneDrive

Introduction

Errors in SharePoint Online and OneDrive can disrupt your workflow and productivity. This guide provides step-by-step instructions to resolve common issues related to SharePoint Online and OneDrive.

Common Issues and Solutions

1. Unable to Access SharePoint Online

Problem: Users are unable to access SharePoint Online due to various reasons such as network issues, browser compatibility, etc.

Solution:

Check your internet connection. Try accessing other websites to ensure your internet is working.
Clear your browser cache and cookies.
Try using a different browser or update your current browser to the latest version.
If the issue persists, contact your IT department or Microsoft Support.

2. Profile Picture Not Shown in SharePoint Online

Problem: The profile picture of a user is not displayed in SharePoint Online.

Solution:

Navigate to your Microsoft 365 admin center.
Select Users > Active Users.
Choose the user whose profile picture is not displaying.
Under the user’s name, click on Replace photo to upload a new picture.
If the issue persists, it might be due to a delay in the synchronization process. Wait for a few hours and check again.

Conclusion

Errors in SharePoint Online and OneDrive can be disruptive, but with the right troubleshooting steps, they can be resolved effectively. This guide provides solutions to common issues that users might encounter while using SharePoint Online and OneDrive.