Steps to Respond to Outbound Spam Notifications from Microsoft

Steps to Respond to Outbound Spam Notifications from Microsoft

Scope

Applicable for system administrators managing Microsoft Office 365 environments.

Instructions

Reset User’s NetID Password Log in to the NetID Portal and reset the user’s NetID password.
Forward the Outbound Spam Notification Forward the Outbound Spam Notification to soc@colostate.edu and CC windows@colostate.edu. SOC will notify the user and [possibly] offer training to help prevent future compromised credentials.
Unblock the User in O365 Unblock the user in M365 so that they’re allowed to send e-mail:
1. Login to the Microsoft 365 Portal as a portal admin (portal.office.com)
2. Access the Exchange admin center (lower left)
3. From within the Exchange admin center, click “protection” link on left
4. Click “action center” link on the top
5. Select the account to be unblocked and click “Unblock Account…” link on right.

Please note that these steps are intended to be performed by an administrator with the necessary permissions and access to the Microsoft 365 admin portal. Always ensure to replace the email addresses and other parameters with the ones applicable to your environment.