Description

Add a holiday for an existing IVR in Teams Voice.

Prerequisites (if any):

An IVR must already exist in Teams Voice.

Instructions:

1. Open a service request in Freshservice containing the below information:
   1. IVR to Edit: [Name of the IVR as it shows up in Teams]
   2. Holiday Name: [What to call the holiday]
   3. Time: [Time the holiday should be active]
   4. Greeting: [What you want the IVR to say during the specified time] (default is nothing)
   5. Route Action: [Where to route the call during the holiday] (default is to drop the call)

Outcome: 

Once processed, the IVR will behave as specified during the time frame.