Networking & Telecommunications Policies & Agreements

This article outlines important policies and agreements for phone movement, service options, warranties, cabling, network chargeback billing, and communication rooms.

Applicable to:

Fort Collins faculty, staff, and IT professionals

Policies

Moving Phones: To comply with e911 regulations, ensuring emergency responders will arrive at the correct location when someone calls 911 from a particular telephone, moving a telephone requires a Service Order to request Telecom staff move the phone. Most requests can be completed within 5 business days. There will be a $75.08 fee assessed if you move a phone without placing a service order. There is no charge to move a phone when a service order is placed. To get started, submit a help request.
Expedited & After-Hours Service: An expedited service request will be billed at $125/hour. Work requested to be scheduled outside of normal CSU business hours may be subject to time-and-a-half charges. Contact Alex Fesenmeyer at (970) 491-1040 or alex.fesenmeyer@colostate.edu to request expedited or non-business hours service.
Phone Warranties:
1. Purchased phones have a 1-year warranty. Service calls in response to a trouble report caused by customer-owned phones/equipment shall be assessed a one-time $75.08 service fee. Telecommunications does not repair customer-owned equipment.
Cabling: Our team will identify whether cable installation requires plenum or non-plenum cable and the category of communications cable suited for the application. Additional charges may be incurred when pathways are not available and/or when conduit or cable trays are required. Please contact Alex Fesenmeyer at (970) 491-1040 or alex.fesenmeyer@colostate.edu for pricing.
Network Chargeback Billing Model: CSU uses an FTE-based cost model to fund network services on campus; this model addresses issues with congestion on our local and wide area networking circuits. Questions or comments should be directed to Josh.Clark@colostate.edu.

Standards and Agreements

The following standards and agreements are attached below:

Networking and Telecommunications Design Standards: This document provides design specifications for voice, video, and data communications infrastructure at CSU.
Communication Room Access Agreement: Review and complete this form to request access to campus communications rooms.
Communication Room Equipment Install Agreement: Review and complete this form to request the ability to install equipment into communications rooms.